Mark Settergren

Employment Experience

Nissan North America Headquarters - Franklin, TN
Service Parts Analyst - February 2016 to Present

Review new model service parts for establishment in the catalog compilation system to determine if parts should be available individually or as part of larger vehicle production-level assemblies based on customer safety and satisfaction and dealer needs and cost
Issue new part numbers for kits, assemblies, and non-production level components via Service Parts Planning Sheet, including kit and component structures to enable vendors to determine how parts are to be built or assembled
Interpret CAD data, reference photos and other technical information to develop catalog parts illustrations to prepare vehicle service parts catalog for distribution to dealers and affiliates
Continually update and resolve the ongoing accuracy of the parts catalog databases
Coordinate new model catalog development for NNA vehicles including collecting application data, scheduling catalog events, creation of Catalog Issue Plan
Provide final level of technical escalation of DPIC cases to support dealer network

Reynolds and Reynolds Corporation - Tampa, FL
Parts and Labor Research Analyst - February 2014 to February 2016

Extensive research of parts and labor for Ford and GM vehicles
Use of OEM resources, Snap-On Electronic Parts Catalog, SQL queries, and proprietary software
Utmost care of accuracy and consistency when entering data
Maintain quality and integrity of database on an on-going basis
Collaborate with teams for other manufacturers when changing database structure
Provide support to end users via concern submission process
Assist manufacturers in making needed corrections in their parts catalogs and service manual information
Write and maintain advanced AutoHotKey scripts to automate tasks such as transferring data between various software and websites

Bergstrom Automotive Corporation - November 1998 to March 2013
Parts Manager at Ford of Neenah, WI - May 2010 to March 2013
Parts Manager at Buick Pontiac GMC Saturn of Appleton, WI - March 2008 to May 2010

Maintain Parts Inventory accuracy and accountability
Increase profitability by analyzing and reducing expenses regularly
Increase outside sales by ensuring satisfaction of wholesale clients
Maintain a low level of inventory obsolescence
Generate departmental budgets
Manage shipping and receiving including loading and unloading with fork lift
Ensure all team members have all required training and adhere to company policies

MIS Coordinator at Multiple Locations - July 2004 to March 2013

Resolve end-user IT issues via phone, email, or in person and follow-up to ensure satisfaction
Coordinate high level support from hardware/software providers
Assist in directives from corporate IT department

Service Manager at Saturn Used Car Super Center of Appleton, WI - July 2004 to March 2008

Set up and maintained shop equipment, products, and supplier/vendor relations
Led 13 team members from service, parts, and detailing areas
Increase profitability by analyzing and reducing expenses and managing inventory of needed parts
Generate departmental budgets
Ensure all team members have all required training and adhere to company policies

Express Lube Center Manager at Saturn of Appleton, WI - January 2002 to July 2004

Rose the bar for customer service
Prepared estimates for repairs, sold services, and billed service invoices
Maintained proper tool and supply inventory needed for higher efficiencies
Contributed to pricing and marketing

Automotive Technician at Saturn of Appleton, WI - November 1998 to January 2002

Applied extensive training to diagnose and repair all automotive systems: engine drivability, automatic and manual transmission, steering and suspension, HVAC, and electrical systems

Mills Fleet Farm Auto Center - Appleton, WI
Automotive Technician - January 1997 to November 1998

Various vehicle repairs including: steering, suspension, exhaust, and tire replacements, four wheel alignments, trailer hitch installations, and oil changes
Assist customers with their material pickups from lumber yard and maintaining yard organization

Automotive Fixed Ops & Data Specialist

Summary

Employment Experience

Skills and Accomplishments

Education