Mark Settergren

Employment Experience

Nissan North America Headquarters - Franklin, TN
Sr. Planner, Parts Planning and Establishment - February 2016 to Present

Develop and maintain accurate service parts catalogs for new and existing vehicle models, enhancing dealer satisfaction and reducing order errors.
Coordinate new model catalog development, including data collection, scheduling, and managing Catalog Issue Plans.
Interpret CAD data and technical documents for developing precise catalog illustrations.
Ensure the ongoing accuracy of parts catalog databases through regular updates and audits.
Provide final-level technical support for dealer inquiries, efficiently resolving escalated cases and supporting the dealer network.
Design and implement custom ad hoc reports and analytical tools using Excel, Access, SQL, VBA, and SAP BusinessObjects Web Intelligence, enabling data-driven decision-making and process improvements.

Reynolds and Reynolds Corporation - Tampa, FL
Parts and Labor Research Analyst - February 2014 to February 2016

Conducted in-depth research on parts and labor for Ford and GM vehicles, ensuring data accuracy and consistency across databases and OEM resources.
Leveraged SQL queries extensively to verify data accuracy, identify potential errors, and ensure database integrity.
Designed and implemented advanced AutoHotKey scripts to automate data transfer between various software platforms and websites, streamlining workflows and improving efficiency.
Supported end users by addressing data concerns and assisting manufacturers in correcting catalog and service manual discrepancies.
Played a pivotal role in improving the accuracy and usability of parts and labor databases, contributing to enhanced user satisfaction and operational efficiency.

Bergstrom Automotive Corporation - November 1998 to March 2013
Parts Manager at Ford of Neenah, WI - May 2010 to March 2013
Parts Manager at Buick Pontiac GMC Saturn of Appleton, WI - March 2008 to May 2010

Maintained accurate inventory, reducing obsolescence, and ensuring stock met client and customer needs.
Created departmental budgets and increased profitability by analyzing expenses and identifying cost-saving opportunities.
Boosted outside sales through strong relationships with wholesale clients, improving retention.
Managed shipping, receiving, and daily operations while ensuring compliance with safety standards.
Trained and led team members, fostering collaboration, and achieving departmental goals.

MIS Coordinator at Multiple Locations - July 2004 to March 2013

Resolved end-user IT issues through phone, email, and in-person support, ensuring timely problem resolution and satisfaction.
Coordinated high-level technical support with hardware and software providers to address complex system issues.
Assisted in implementing directives from the corporate IT department, ensuring seamless integration across multiple locations.

Service Manager at Saturn Used Car Super Center of Appleton, WI - July 2004 to March 2008

Led 13 team members across service, parts, and detailing, ensuring efficient operations within each section.
Developed departmental budgets and improved profitability by optimizing workflows and maintaining accurate inventory.
Was responsible for initial shop equipment setup, vendor selection, and ongoing upkeep to ensure functionality and compliance with safety standards.
Provided training and ensured team compliance with company policies, promoting operational excellence.

Express Lube Center Manager at Saturn of Appleton, WI - January 2002 to July 2004

Managed daily operations of the express lube center, ensuring efficient workflows and world-class customer care.
Set up and maintained proper tool and supply inventory to support operational efficiency.
Prepared repair estimates, sold services, and managed billing to deliver transparency and customer satisfaction.
Oversaw pricing and marketing initiatives, contributing to increased service revenue.
Provided training to team members and ensured compliance with company policies, fostering high performance and customer focus.

Automotive Technician at Saturn of Appleton, WI - November 1998 to January 2002

Diagnosed and repaired systems including engines, transmissions, suspension, HVAC, and electrical.
Applied manufacturer training to troubleshoot issues and ensure vehicles met standards.
Delivered efficient, accurate repairs, contributing to customer satisfaction and loyalty.
Maintained a clean, safe, and organized work environment.

Mills Fleet Farm Auto Center - Appleton, WI
Automotive Technician - January 1997 to November 1998

Performed vehicle repairs including steering, suspension, exhaust, tire replacements, four-wheel alignments, trailer hitch installations, and oil changes
Assisted customers with their material pickups from lumber yard and maintaining yard organization

Automotive Fixed Ops & Data Specialist

Summary

Employment Experience

Skills and Accomplishments

Education